Pravila dostave
Shipping Policy
Order Processing
All orders are processed within 1–2 business days of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (Croatia)
We ship within Croatia via GLS.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | €10.00 | 2–4 business days |
| Free Shipping | €0.00 | 2–4 business days |
Free shipping is automatically applied to all orders of €200.00 or more.
International Shipping
We ship to selected European and international destinations via GLS and Shippo.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard International Shipping | €15.00 | 5–10 business days |
| Free Shipping | €0.00 | 5–10 business days |
Free international shipping is available on orders of €200.00 or more.
We currently ship to: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and other selected destinations.
Cash on Delivery (COD)
Cash on delivery is available for orders shipped within Croatia, the Czech Republic, Hungary, Romania, Slovakia and Slovenia. Payment is made in cash directly to the courier upon delivery. Please note that COD orders are processed only after confirmation via phone or email.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number. You can track your shipment via the carrier's website.
Important Notes
- Delivery timeframes are estimates and may vary due to circumstances beyond our control (e.g., customs procedures, public holidays, weather conditions).
- Bespoke Ceramica (Bespoke 3D d.o.o.) is not responsible for delays caused by the carrier.
- For any shipping-related questions, please contact us via our Contact page.